Shipping Policy

Last Updated: June 2026

Welcome to Novaire. We are committed to delivering your order safely and efficiently. Please review our shipping policy below for information regarding order processing, shipping times, and delivery.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in the shipment of your order, we will contact you via email.

Shipping Times

Estimated delivery times vary depending on your location:

• United Kingdom: 5–10 business days
• Europe: 7–14 business days
• United States & Canada: 7–15 business days
• Australia & New Zealand: 7–15 business days
• Rest of the World: 10–20 business days

Please note that delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

From time to time, Novaire may offer free shipping promotions. Any applicable shipping discounts will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–72 hours to appear after shipment.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout. Novaire is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee address changes once an order has been processed.

Lost, Delayed, or Stolen Packages

Novaire is not responsible for delays caused by shipping carriers, customs clearance, weather events, or other circumstances beyond our control.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly. We will do our best to assist with investigations when possible.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide clear photos of the damaged item and packaging. We will review your claim and work to provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team:

Email: support@getnovaire.com

We appreciate your trust in Novaire and thank you for shopping with us.